Capacity Planning Tool – our utility case study
Problem: One of our major utility customers identified that their current process for planning resources to meet the demand was not sustainable. Daily, there would be hundreds of customer calls requiring a myriad of different services, planned maintenance work as well as corporate demand. These calls often required crews of different levels of skills […]
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Utilities Financial Performance Reporting Solution
A reporting solution that synergised Power BI, Power Apps and Azure for performance insights and commentary capability. The Problem Our utilities client created an initiative to enable their Finance team to be a “value-add” department. They wanted the Finance team to be experts in business performance and provide insights based on analysis. The client wanted […]
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Cyber Security Program Tracking Reporting – our large Australian utility case study
Providing a centralised reporting solution for Board, Management, Operational and Regulatory audiences to measure regulatory Cyber Security framework outcomes. The Problem The Cyber Security team within one of our largest utility customers are responsible for providing governance, oversight and consultation for all aspects of cyber security across the enterprise. This comprises the investment strategies, roadmaps […]
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Global cyber security capability maturity monitoring and analysis – our large Australian utility case study
See how we designed and developed global cyber security capability maturity monitoring and analysis for effective benchmarking and future planning activities for this large Australian utility. The Problem One of SA’s leading utilities customer are required to complete an annual self-assessment questionnaire rating themselves against a number of key objectives and capabilities relating to Cyber […]
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Customer Field Services Insights – our water utility case study
Our solution improved the customer experience through informed data-driven decisions. The Problem: The Customer Field Services (CFS) branch within one of our large water utility customers had many different stakeholders with a diverse range of reporting requirements to assist with regulatory metrics as well as improving the customer experience with regard to responding to water […]
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